We're Here to Help
Use this page to find answers to questions, learn more about our products, or contact us.
FREQUENTLY ASKED QUESTIONS
Are your products really all natural?
What ingredients are used to scent your soaps?
We use only the highest quality essential and fragrance oils that are body safe.
Do you test your products on animals?
We do not test on animals.
Sometimes a product will change colors, is that normal?
Yes. It is normal when using natural stabilizers and thickeners in a product as we do, for products to change in color depending on temperature. Often a product can go from clear to white or vice verse in order to maintain efficacy. For example, a product will shift to clear in cooler temperatures and white in warmer temperatures.
My product has separated, is that normal?
Yes, it is completely normal for there to be a slight separation due to changes in temperature and does not effect the efficacy of the product. Some natural ingredients have a higher threshold and may separate since there are no artificial binding agents in our products. Simply put the product in your fridge for a few hours, take it out and stir. This will bring the product back together. Even if it does not come back together 100%, it does not affect the efficacy.
How quickly will I receive my order?
During checkout, select the best shipping option for you and we'll take care of the rest. Orders will be shipped within 24-48 hours of being placed.
I have a question about my order?
Will you refund the shipping charges on my parcel?
We believe in our products and trust that you will too, however if you are unhappy with your purchase within 30 days of your order, contact us for a full refund. However, we do not refund shipping charges as though are fees that were paid to shipping carriers for a service that was rendered.
RETURNS AND EXCHANGES
What is your return policy?
Because of COVID-19, as well as the health and safety of our customers, we do not accept returns, however if you are unhappy with your purchase within 30 days of your order, contact us for a full refund.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For a complete summary of our refund policy click here: https://www.groomedformen.com/policies/refund-policy
When can I expect my refund?
Once your return request is received, we will send you an email to notify you that we have received your request. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a 5-7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
STILL HAVE ANY QUESTIONS?
Check out our FAQ section and you may be able to get your question answered immediately!